Welcome to Garden Bloomy Shop’s FAQ page! We’ve compiled answers to the most common questions about our plants, delivery, and services. Whether you’re a seasoned gardener or just starting your green journey, we’re here to help your garden thrive.

🌿 Product Questions

Q: What types of plants do you specialize in?
A: We specialize in premium quality plants including 5-Star Container & Supplies, 5-Star Foliage Houseplants, and a wide variety of seasonal favorites like Amaryllis, Dahlias, Aquilegia, and Asclepias. We also offer beautiful garden accessories and bird-friendly products.
Q: How are your plants packaged for shipment?
A: Each plant is carefully packaged with appropriate insulation and hydration systems to ensure it arrives at your doorstep healthy and vibrant, ready to thrive in your garden or home.
Q: Do you offer seasonal plants and gifts?
A: Yes! We offer seasonal selections including holiday plants, wreaths, gifts, and best-selling holiday collections perfect for gifting or decorating your home.

📦 Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide to most countries, excluding Asia and select remote areas. Please check our shipping information page for specific details about your location.
Q: How long does delivery take?
A: After 1-2 business days for order processing, delivery times are:
– Standard Shipping: 10-15 business days via DHL/FedEx ($12.95)
– Free Shipping: 15-25 business days via EMS (for orders over $50)
Please note these are estimates and may vary slightly by location and season.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your garden treasures every step of the way.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 15 days of receipt if you’re not completely satisfied with your order. Your satisfaction is our priority, and we stand behind the quality of our plants and products.
Q: How do I initiate a return?
A: Please contact our customer care team at [email protected] with your order details and reason for return. We’ll guide you through the process promptly.

💳 Payment & Account

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure shopping experience.
Q: Do I need an account to place an order?
A: While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy a faster checkout experience on future visits.

🌎 International Orders

Q: Are there any restrictions on international plant shipments?
A: Some countries may have specific regulations on plant imports. While we handle most documentation, we recommend checking your country’s agricultural import requirements before ordering.
Q: Will I have to pay customs fees?
A: Depending on your country’s regulations, additional customs fees, taxes, or duties may apply upon delivery. These fees are the responsibility of the recipient and are not included in our pricing.
Still have questions? Our customer care team is here to help! Contact us at [email protected] or reach out to our team at 4247 Brighton Circle Road, COLUMBUS, US 88029. We’re passionate about plants and happy to help you create beautiful growing spaces!